Privacy Policy

ACT Customs ("we," "us," or "our") aims to protect your personal information, comply with data protection regulations, and maintain your trust. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit https://www.actcustoms.com (the “website”).

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the website.

What Information We Collect

We collect various types of information to help us serve you better. These fall into a few key categories:

Identifying Information

When you fill out forms or reach out to us, we may collect personal details such as:

Name: Collected through forms to identify you and personalize your experience.
Email Address: Used for sending service updates, confirmations, and offers.
Phone Number: Used to confirm bookings, send reminders, and provide support.
IP Address: Automatically collected for analytics, security, and fraud prevention.

Website Interactions

We collect information about how you interact with our website, visited pages, time spent, clicks, and general engagement data. This helps us improve your experience and optimize our services.

Advertisement Interactions

If you engage with our online ads, we may collect data such as which ads you clicked and where you saw them. This helps us understand what is working and refine our messaging.

Social Media Data

If you contact us via social media or use social logins, we may collect your social profile data (depending on platform permissions).

Information Collected Via Forms

When you book a service or send us a message through our website, we capture the information you provide (like your name, service request, or contact details) to respond accordingly.

How We Use Your Information

We use your information to:

Provide and coordinate automotive detailing services
Respond to inquiries and customer service requests
Send appointment reminders, service confirmations, and updates
Improve the functionality and performance of our Website
Detect and prevent fraud or unauthorized activities
Comply with legal obligations
Send occasional promotional messages (if you have opted in)

Sharing And Disclosure Of Your Information

We only share your data when necessary and for specific reasons:

Service Providers

We partner with trusted third-party companies to help us run our business. This includes services like website hosting, payment processing, and customer support systems. These companies only have access to the personal information they need to perform their specific tasks on our behalf, and they are not allowed to use your information for anything else.

Legal Requirements

In rare cases, we may be required by law to share your personal information. This could happen if we receive a valid request from law enforcement, a court order, or a government agency. We will only disclose what is legally necessary to comply with those obligations.

Marketing And Advertising Partners

We may share anonymized or aggregated data with platforms like Google or Facebook to help tailor our advertising. This is never tied directly to your identity unless you have given explicit consent.

Business Transfers

If our company undergoes a merger, sale, or acquisition, your data may be part of the business transfer. We will notify you of any major changes to how your information is handled.

Text Messaging Compliance

We respect your text messaging privacy. No opt-in text data or consent information will ever be sold or shared for marketing. It may be shared only with service providers necessary for messaging functionality.

Cookies And Tracking Technologies

Our website uses cookies to improve performance and enhance user experience. These small text files store preferences, track activity, and help with analytics. You can manage your cookie settings in your browser at any time.

Third-Party Services And Links

Our website may include links to other websites or services that are not operated by us. Once you click on one of these links and leave our site, we no longer have control over how your information is handled. These third-party sites have their privacy policies, so we strongly recommend reviewing them before sharing any personal data.

Analytics Programs

We use tools like Google Analytics to understand how users interact with our site. These tools collect anonymous behavioral data, like page views and time on site, to help us improve.

Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from minors. If we learn we have, we will take steps to delete it immediately.

Changes To This Privacy Policy

This policy may be updated occasionally. If we make changes, we will post them here with an updated effective date. We encourage you to review this page regularly to stay informed.

Contact Us

If you have any questions or concerns about your personal information, we are here to help.

ACT Customs

Phone: 616-262-2759
Email: austin@actcustoms.com